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FAQ's

Answers to Common Questions:
City Hall in Polk City is located at 200 S 4th Street, 515-984-6233, staff is available Monday through Friday from 8am-5pm to handle items including, but not limited to, water and sewer utility services, garbage, recycling Curb It! program, building permitting and pet licensing.

  • To start, stop or change water and sewer utilities contact City Hall. To begin utility services: A $150 deposit is required from every customer that is not the owner of the premises being served. The City utilizes an online platform for our customers to manage their utility accounts and billing preferences.  This online platform, FrontDesk, will offer you the convenience of accessing your utility account and paying your monthly utility bill online in a single, easy-to-use-website.  You can enroll in autopay, get electronic bills, and manage your account 24/7 online.  Sign up today by going to: https://polkcityia.frontdeskgworks.com 
  • To sign up for the Curb It! recycling program contact City Hall. For a missed collection, call Metro Waste Authority, your recycling hauler, at 515-244-0021
  • Building permits are required for all new construction projects and renovations including any alterations made to an existing structure or the addition of buildings, accessory structures, pools, and/or fences. Plans must adhere to any Development Covenants, City Code of Ordinances and Easements of Record. Please visit Citizen Serve here to fill out a permit for your project.
  • Construction permit requirements include a complete and signed application form, minimum supporting documents including a site plan with setbacks, lot dimensions and structure dimensions, specific design plans and easements. New Home permits also will require the house plans, mechanical system design documents and 2012 Iowa Energy Code compliance path documentation.
  • Annual License for Pets are required in Polk City. Every owner of a cat or dog six (6) months old or older shall procure a license for such cat or dog from the Clerk's office on or before the first day of January each year and shall pay to the Clerk a license fee for each animal. Avoid penalties by getting your pet licensed before March 31st. To obtain a license, a pet owner must present a current rabies vaccination certificate. Several animal protection and control laws are described in City Ordinance Chapter 55 including, but not limited to; number of animals restricted, at large prohibited and sanitation including proper disposal of pet waste. For more details on this chapter please visit our website here.
  • The City has the Miller Park Shelter available to rent, to reserve please contact City Hall for available dates and times.

Public Works Maintenance Facility is located at 301 E Northside Dr. Some of the responsibilities of the Public Works Department include maintaining the City water supply, sanitary sewer and storm water sewer systems, street maintenance, street cleaning, snow and ice removal on streets and City property, and maintaining City Parks. For anything concerning these areas contact City Hall.

Polk City has a recycling center located at the Public Works facility. Gate hours are open from 7am -5pm, 7 days a week.

The Compost It! program is also available.  Visit Metro Waste Authority page here.

Garbage Service is provided by a Contracted Hauler, ASI, in Polk City:
Please contact City Hall to start or cancel service. If you have a missed collection, please contact Metro Waste Authority 515.244.0021

To report a streetlight outage visit here or call 888-427-5632 to submit a streetlight repair request directly with MidAmerican Energy.

The Polk City Police Station and Fire Department are located at 309 W Van Dorn. If you have an emergency dial 911.

  • To contact the Fire Department call 515-984-6304 or email.
  • The FD is always looking for motivated individuals who would like to volunteer, anyone with interest or questions is encouraged to send an email.
  • For more information please visit here.
  • To contact the Police Department call 515-984-6565 or email. If you need dispatch please contact Polk County at 515-286-3333
  • Vacation Watch - If you are taking a vacation and would like the police to keep a watch on your residence, please call City Hall with the following information: your name, address, date you are leaving and returning, and a person to contact in case of problems. Also leave any additional information such as a light you might be leaving on or someone who will be picking up your mail.

Go Polk City, Chamber of Commerce and Economic Development is located at 101 E Bridge Road, 515-984-3098, visit here.

Polk City Post Office is located at 302 N. 3rd St. Polk City Postmaster, 515-984-6137.

Polk City Library is located at 1500 W Broadway St, 515-984-6119, open 9am to 7pm Monday through Wednesday, Thursday 9am to 8pm, Friday 9am to 5pm and Saturday 10am to  3pm. Click here for a calendar of events and more information.

To stay in the know please sign up for Polk City's electronic newsletter and/or notifications on the City Website, a wealth of information is available on our website but if you do not see what you are looking for, please send an email.